By VP Education Luis
We’ve heard that some students are unhappy about recent changes to courses, including course closures, timetable changes, and shifts in course content or delivery. We’ve heard concerns such as:
- Travelling long distances for short sessions
- Large gaps between classes
- Reduced teaching time
- Changes to course content or qualification outcomes
In order to support you and challenge the University effectively, we need formal evidence of how students are being affected. The best way to do this is by speaking to our Advice Team. They can talk you through your options and help you understand if you have grounds for a complaint or not. If you do, they can help you in submitting a complaint and gather evidence.
Once cases are reported, they can use anonymised data to build a clear picture of what’s happening, and we can use that evidence to push for change on your behalf.
What can you do?
If you’ve been affected, you can:
- Contact the Advice Team yourself, or
- Speak to your Student Voice Representative, who can contact them on your behalf
What counts as a valid concern?
When considering a complaint, it may help to think about:
- Were you given enough notice about the changes?
- Were you given the chance to share your views?
- Have the changes negatively affected your experience?
For example:
- Has your student experience been impacted?
- Has your perception of your course or future career changed?
- Would you have chosen this course if you’d known about these changes in advance?
What happens next?
Our advisers will guide you through the process and explain your options, which may include a formal complaint. Always remember, the Advice Team is independent, confidential, and non-judgemental.
They offer appointments via face to face, online, or by phone.
